Well, well, well… what do we have here? Could it be the old Lou Malnati’s redeeming itself with a steaming hot, buttery crusted, freshly tomatoed, yummy spinach & cheesed, garlic-hinted cornucopia of pizza flavor?
It seems that Lou’s heard my cry and answered the call with this:
Dear Dana,
I’m sorry to hear you have been so utterly disappointed by Lou’s! May I ask what location you usually order from? In your blog you wrote that you expect us to make it right, and that is exactly what we want to do for you. It sounds as though you have already dealt with managers about your complaints, but if you wouldn’t mind I would like to put you in touch with the district manager for the store you visit. We hope he or she may be able to help the situation, and get you back on board as a Lou’s fan.
We appreciate your feedback, regardless of good or bad remarks. Please let me know the best time and number to reach you if you would like to discuss your feedback with a district manager.
Thanks again for your honest opinion, and for giving us a shot to make ourselves better!
I’ll be the first to admit, I was a little intimidated when I first read this. I mean, is Big Brother watching or what? How do they know about me and my opinion? And then it hit me… I’m famous now! Whoo hoo! broke has hit the BIG time. First, Lou Malnati’s and next, OPRAH!
Okay, not so much… apparently my mention of Lou’s by name triggered a Google Alert email to their marketing department’s inbox. While regrettably, I am still one of the little people, at least my little voice was heard.
I was given the opportunity to have a pleasant chat with the district manager. She was very concerned about my issues and eager to make sure they get it right, not just for me, but for all Lou lovers. It’s nice to know that the economy hasn’t jaded all businesses, and that some establishments still care about the customers.
So it seems Lou Malnati’s has managed to lift my deep dish depression… for now. To insure that these improvements continue, I’ll be taste testing… for the greater good of my fellow pizza people.
